Program rescue and delivery leadership
I get stalled technology programs moving again. I have done it for government, health and fintech clients in Australia and the Gulf.
Before and after
Four more examples, each drawn to scale.
Method
Four steps, in this order. The first one decides whether the other three work.
A health check across scope, plan, team, vendors and commercials. I talk to the people doing the work to find the real cause of the slip.
A plan the sponsor and the team both believe: what is in, what is out, which milestones, and in what order.
Weekly status with honest RAG reporting, a live RAID log, a clear escalation path, and a steering committee that makes decisions.
Go-live and hypercare, then a post-project review. The lessons go back into the delivery framework so the next program starts stronger.
Selected programs
A multi-channel program covering ticketing, membership, retail and outreach that was close to failing. I reset the plan, aligned the delivery streams and a third-party vendor, and brought every milestone home.
A multi-stream program that moved a national mental health provider onto Salesforce Health Cloud and Experience Cloud, with MuleSoft integration and data migration across four brands.
Delivery lead for a portfolio of five initiatives at a buy-now-pay-later fintech: architecture simplification, account and statement management, hardship management, platform stabilisation and target-state architecture.
Ran a managed services practice for a portfolio of six concurrent clients, covering vendor governance, contract negotiation and renewals, service levels and team performance.
Services
Find out why a program is slipping, reset scope, governance and cadence, and get milestones landing again without losing the client's confidence.
End-to-end delivery of multi-stream programs: planning, commercials and forecasting, vendors, change requests and executive stakeholders.
Steering committee cadence, RAID logs, stage gates, health checks and executive reporting. I have built the delivery frameworks, playbooks and templates for a Salesforce practice.
Twelve years in the ecosystem: Sales, Service, Health, Experience and Marketing Cloud, Field Service, CPQ, MuleSoft and Data Cloud, through release, go-live and hypercare.
Service delivery under ITIL, service levels, vendor governance, utilisation, and the contract and renewal conversations that keep a managed service healthy.
I have facilitated AI sessions for delivery teams, work hands-on with agentic AI tooling including Agentforce pilots, and am completing the ISO/IEC 42001 Senior Lead Implementer certification.
Career plan
Engineering and medical technology in Riyadh, then commercial operations, delivery and consulting in Sydney.
End-to-end delivery of multi-stream programs for health, government, fintech and retail clients. Program governance, commercials and forecasting, statements of work and change requests, proposals, and executive stakeholder management.
Led the managed services practice alongside program work. Six concurrent clients, contract negotiations and renewals, and a team whose utilisation rose from 60% to 85%.
Large-scale transformation projects across APAC, product portfolio and lifecycle planning, and client-side management of implementation partners with blended internal and external teams.
KPI dashboards and reporting for executives, and quote-to-cash improvements. Cut trade-in cycle time by 30% with Lean workflow changes and added $3M to the sales funnel by mapping installed assets to opportunities.
Managed a sales funnel of more than $80M, improved booking cycle time by 26%, and took the region to first place for CRM adoption.
Credentials
In progress
Leadership programs
A quick check
If two or more sound familiar, the program is recoverable, and sooner is cheaper.